Returns

If you wish to return an item, please contact us within 14 days of receiving your order.

To be eligible for a return, the item must:

• Be unused and unopened.
• Be in its original packaging.
• Be in the same condition in which it was received.
• Be accompanied by proof of purchase.

Returns sent without prior approval may not be accepted.

Damaged, Faulty or Incorrect Items

Please inspect your order as soon as it arrives. If you receive an item that is damaged, defective, or incorrect, please contact us as soon as possible so we can assess the issue and arrange a suitable resolution.

Where possible, please include:

• Your order number.
• A description of the issue.
• Clear photographs of the damaged or incorrect item.

For orders delivered by courier, customers are responsible for arranging the return of approved items unless otherwise agreed.

Non-Returnable Items

For hygiene and food safety reasons, we cannot accept returns of:

• Fresh food.
• Frozen food.
• Chilled or perishable products.
• Opened food items.
• Gift cards.
• Clearance or sale items (unless faulty).

If a perishable item arrives damaged or is incorrect, please contact us immediately so we can investigate and assist.

Refunds

Once we receive and inspect your returned item, we will notify you of the outcome. If your refund is approved, it will be processed to your original method of payment. Please note that it may take several business days for your bank or card provider to complete the refund transaction.

Shipping charges are non-refundable unless the return is due to our error or a faulty product.

How to Request a Return

To request a return or report a problem with your order, please contact us before sending any items back. Please include your order number and details of the issue to help us process your request as quickly as possible.

Contact Us

If you have any questions about our Refund & Returns Policy, please contact us: