Information We Collect

When you use our website or place an order, we may collect:

• Your name
• Billing and delivery address
• Email address
• Telephone number
• Payment information (processed securely through our payment providers)
• Order history
• Account information (if you create an account)
• Technical information such as IP address, browser type, cookies, and device information

How We Use Your Information

We use your personal information to:

• Process and deliver your orders
• Provide customer support
• Manage your account
• Send order confirmations and delivery updates
• Improve our website and customer experience
• Prevent fraud and protect our business
• Comply with legal and regulatory obligations

We will only send marketing emails if you have opted in. You can unsubscribe at any time.

Payment Security

Payments made through our website are processed using secure third-party payment providers. We do not store your full payment card details on our servers.

Cookies

Our website uses cookies to improve your browsing experience, remember your preferences, analyse website traffic, and enhance website performance.

You can disable cookies through your browser settings, although some website features may not function correctly.

Sharing Your Information

We do not sell or rent your personal information. We may share your information with trusted third parties only when necessary, including:

• Delivery and courier companies
• Payment service providers
• Website hosting and technical support providers
• Government authorities where legally required

All third parties are required to keep your information secure and confidential.

Data Retention

We keep your personal information only for as long as necessary to:

• Complete your orders
• Meet accounting and tax requirements
• Resolve disputes
• Comply with legal obligations

Your Rights

Under GDPR, you have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your data where legally permitted
• Restrict or object to processing
• Request a copy of your data
• Withdraw consent for marketing communications

To exercise your rights, please contact us using the details below.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or disclosure.

Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites.

Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with the revised effective date.