FAQs — Inside Africa Store
Inside Africa Store

Frequently Asked Questions

Everything you need to know about shopping with us.

01 What products can I buy from Inside Africa Store?

Inside Africa Store offers a wide range of authentic African and Caribbean groceries, including dry foods, seasonings, frozen fish and meat, fresh vegetables, drinks, cosmetics, skincare products, hair care products, hair extensions, fashion accessories, and household essentials. We serve both retail and wholesale customers across Ireland.

02 Do you deliver across Ireland?

Yes. We deliver to residential addresses throughout Ireland. Most orders are delivered within 1–2 business days, and you'll receive an email confirmation once your order has been dispatched. Delivery charges vary depending on your location and the weight of your order.

03 Can I order online and collect my items in-store?

Absolutely. We offer a free Click & Collect service from our Cork locations. Simply place your order online, select Click & Collect during checkout, and collect your items when they're ready.

04 Can frozen products be delivered?

Frozen products are available for home delivery within Cork City only. Customers outside Cork can still purchase frozen items using our Click & Collect service to ensure the products remain in the best condition.

05 Do I need to create an account before placing an order?

No. You can place an order as a guest without creating an account. However, creating an account allows you to track orders, manage your details, and enjoy a faster checkout experience.

06 Can I return or exchange my order?

Most unopened and unused items can be returned if they are still in their original condition. However, frozen, smoked, perishable goods, and baby food cannot be returned unless they are faulty. Refunds are typically processed back to the original payment method within 3–5 working days.

07 Do you supply wholesale customers?

Yes. In addition to retail shopping, Inside Africa Store operates a Cash & Carry wholesale service for supermarkets, restaurants, caterers, retailers, community organisations, and businesses looking to purchase African and Caribbean products in bulk.

08 Where are your stores located?

Inside Africa Store has two locations in Cork. Our retail store is located at 81 Shandon Street, Cork City, while our Cash & Carry wholesale centre is located at Unit 10, Great Island Enterprise Park, Ballincollig. Customers are welcome to shop in-store or order online for delivery or collection.